Frequently asked questions

Do you have a showroom?

We do have a showroom but not all items listed are displayed in our showroom. This is so that we can cut out retail overheads (such as salesmen commission, showroom rental etc) and pass on the savings to you!

If you need any assistance, please PM us at 91803079 to speak to our customer service team.

Do we need to make an appointment before visiting your showroom?

Yes, all appointments are pre-arranged due to the current Covid-19 pandemic. Do PM us at 91803079 to arrange for the appointment and let us know which product(s) you want to see as not all listed products are displayed in our showroom.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Can I just buy 1 unit of your products?

Yes! There is no MOQ required for our standard models.

How can I be confident of my purchases if I don’t see the products in person?

Quality is at the core of our business.

We subject our products to a quality control process, inspecting and testing them rigoriously for defects.

Defects are identified and fixed before shipping.

Only manufacturers that adhere to best industry practices are selected.

Enjoy peace of mind shopping with us.

What payment options do you accept?

1. Credit/ Debit Card via Paypal(No Paypal account required)
2. PayNow – Order is only confirmed after PayNow screenshot is provided to us. Delivery lead time starts from the order confirmation date.
3. Bank Transfer Payment – Order is only confirmed after bank transfer slip is provided to us. Delivery lead time starts from the order confirmation date.

For custom made orders for the below categories, a 70% non-refundable deposit is required before we confirm the order. We will not accept order cancellations or exchanges for custom made orders. For example,

– Modular Wardrobes

– Storage Bed Frames

Do you offer warranty for your products?

We will replace at no charge any furniture bought from us that has a defect due to manufacturing process within the warranty period. Any damage caused by improper use or care of product is the responsibility of the user. Warranty does not include replacement for normal wear and tear.

Do you sell used, refurbished or reconditioned furniture?

No. All our products are brand new from the manufacturer in their original packaging.

How much is the delivery cost? Do I have to pay for the delivery?

Delivery including international shipping is usually included in the offer price quoted unless otherwise stated in product description and online check-out.

Is the delivery date I picked guaranteed?

We will contact you once your purchase arrives in our warehouse to arrange for your delivery date. We will try our best to fulfill your preferred delivery date.

We seek your understanding that delays may occur due to unforeseen circumstances such as manufacturing, shipping or customs delays.

Pre-order items may have a higher risk of delays.

In the event of a delay, we will contact you to reschedule.

Can I self-collect my purchase if I’m not entitled to free delivery?

Yes. Please contact us to arrange for the date and time you are collecting.

Can I reject the product upon delivery if I am not satisfied?

You are entitled to reject any qualifying products during delivery that are not up to your expectations without incurring charges.

However, should you decide to return your products after the delivery team has left, your returns will be subject to our returns and refund policy. Please refer to our returns and refund policy for more details.

Do you charge for assembly service?

For products that require assembling, our 3rd party professional installers will fix up our furniture for clients so you don’t have to get your hands dirty. However, any assembly works onto walls or floors will not be provided. Do contact us if you need help to install and we will quote you accordingly.

What if my delivery location is not accessible by lift?

Delivery surcharge for non-lift accessible storey(s).

There is a delivery surcharge if a furniture cannot be delivered by lift due to the additional time and effort needed by our delivery team to use the stairs.

• Cost: $10 per ITEM per STOREY

• This fee is also applicable to staircases within landed properties, HDB maisonettes, penthouses, and other apartments.

• Note: For the interest of our delivery team, we allow a maximum of 5 levels only.

5 items x 5 levels x $10 = $250

Thanks for informing us in advance so we can pre-arrange extra time and manpower for your delivery!

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.